Shipping policy
Shipping Policy – Namaste Guru
Last Updated: 3 June 2026
Thank you for shopping with Namaste Guru. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below for information regarding order processing, shipping timelines, and delivery expectations.
Order Processing
- Orders are processed within 1– 7 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, sales events, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email or SMS with tracking information.
Shipping Locations
We currently ship across India.
For international shipping inquiries, please contact our customer support team before placing an order.
Estimated Delivery Time
Delivery times may vary depending on your location and courier service availability.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Other Cities & Towns | 5–10 Business Days |
| Remote Areas | 7–14 Business Days |
Please note that delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
Standard Shipping
- Shipping charges, if applicable, will be displayed at checkout before payment.
Free Shipping
- Free shipping promotions may be offered periodically and will be clearly communicated on our website.
Order Tracking
After your order has been dispatched, you will receive a tracking number via email or SMS.
You can use the tracking information to monitor your shipment's progress through the courier partner's website.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery is unsuccessful due to incorrect address details, recipient unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Namaste Guru is not responsible for delays or delivery failures caused by:
- Incorrect shipping addresses
- Incorrect phone numbers
- Incomplete delivery information
Please contact us immediately if you need to update your shipping details after placing an order.
Delayed Deliveries
While we strive to meet estimated delivery times, delays may occasionally occur due to:
- High order volumes
- Weather conditions
- Natural disasters
- Transportation disruptions
- Courier service delays
- Government restrictions or public holidays
We appreciate your patience and understanding in such situations.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit:
- Contact us within 48 hours of the expected delivery date.
- Provide your order number and relevant photos (if applicable).
We will work with the courier partner to investigate and resolve the issue as quickly as possible.
Undeliverable Orders
Orders returned to us as undeliverable due to incorrect address information or repeated failed delivery attempts may be eligible for reshipment. Additional shipping charges may apply.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Namaste Guru Customer Support
Email: namasteguru786@gmail.com
Website: www.namasteguru.in